Privacy Policy for SalesUpward
Privacy Policy Overview
Your use of the SalesUpward website, including any information, services, and content available on it, is governed by these Terms & Conditions, our Privacy Policy, and our Permitted and Prohibited Uses Policy. By purchasing goods or services from this site, you also agree to abide by the site's Service Agreement. This document outlines the terms and conditions of the legal agreement between you and SalesUpward ('SalesUpward', 'https://salesupward.com'), detailing how SalesUpward services will be provided to you.
SalesUpward operates the website https://salesupward.com (referred to as 'the service').
This Privacy Policy elaborates on our practices regarding the collection, use, and disclosure of personal information when you use SalesUpward services.
Data Collection and Use
While using SalesUpward services, we collect various types of information:
Usage Data for Analytics: We track your activity on our services, such as page visits and link clicks, using Google Analytics.
User Information: When you create an account, we collect details like your email, password, name, and company affiliation to enhance your experience with SalesUpward. This information may be used for communication, customer support, and invoicing purposes.
Payment Information: For payment processing, we collect payment details when you transition from a free trial to a paid customer. This information is sent to our payment provider, Stripe, Inc., and is not stored on our servers.
Newsletter Subscription: If you opt to subscribe to our newsletter, we collect your email to send updates and information about our services.
Log Data and History: As a SalesUpward user, your service requests, including IP address, geolocation, browser and computer type, are logged and stored for one month, then archived on Amazon Web Services for one year before automatic deletion.
Contact Details in SalesUpward Prospecting: For the SalesUpward Prospecting product, we store contact details from various sources, including API, manual import, and Zapier. Email verification is done through apilayer GmbH.
Imported Files: Any files imported into the service for contact management are deleted immediately after the import and are not stored.
Email Outreach Activity: For email outreach, we track email openings, storing location and IP addresses of recipients. Email credentials provided for sending features are encrypted and securely stored.
Inbox Tracking: Upon connecting an email provider, we collect data from your email campaigns, including subjects, bodies, senders, and recipients, via Return Path Inc.
Support Interactions: Conversations with our support team, via email or chat, are managed using our third-party provider, Crisp IM SARL. These conversations are subject to deletion along with your account information upon account termination.
Commitment to Privacy
We adhere strictly to privacy norms and ensure the security of your personal data. Our Privacy Policy is integral to our Terms of Use, available on the SalesUpward website.
Contact Us
For any queries or concerns regarding our Privacy Policy, please reach out to us at info@salesupward.com.
Usage of Personal Information
As a responsible data controller, SalesUpward is committed to collecting your personal data fairly and lawfully, in line with any applicable laws (including the General Data Protection Regulation (EU) 2016/679), our Terms of Service, and any relevant Data Processing Agreement. The primary aim of collecting personal data is to ensure a secure, efficient, and personalized user experience.
We may use your personal data to:
Access to Service: Creating an account signifies your acceptance of our Terms of Service, which includes permission to process your data. This allows us to grant you access to SalesUpward ('https://salesupward.com'), enabling you to manage contacts, send emails, and invite teammates.
Online Customer Support: We provide customer support via email ('support@salesupward.com') or chat ('https://salesupward.com') to assist with your use of SalesUpward and to resolve any service-related issues.
Fraud Prevention: We actively work to prevent credit card fraud through our provider, Stripe, Inc., and other in-house features.
Marketing New Services: SalesUpward ('https://salesupward.com') regularly introduces new services and features. We will notify you about these via email or live support.
Other Purposes: SalesUpward ('https://salesupward.com') may use collected data for additional purposes to enhance our services. You will be informed about such uses and asked for consent where necessary.
Retention of Personal Information
SalesUpward ('https://salesupward.com') retains personal information as long as necessary to provide services in line with our Terms of Service. Following the deletion of a SalesUpward account, all associated information will be removed within 30 days. Beyond this, we may retain personal information for a reasonable period to pursue legitimate business interests, resolve disputes, conduct audits, comply with legal obligations, and enforce our Terms of Service.
Third-Party Services for Data Processing
We engage various third-party services for processing your personal information:
Marketing Services: Facebook, YouTube Inc., Google AdWords (Google LLC), GrowSumo Inc., Lin, Inc., Sumo Group, Inc., Zapier, Inc.
IT Services: Cloudflare, Inc., Amazon
Communication Services: Google GSuite (Google LLC), Slack (Slack Technologies Limited).
Customer Support Services: Crisp IM, SARL.
Financial Services: Stripe, Inc., Intuit.
Your privacy is our priority. For any concerns or inquiries regarding our Privacy Policy, please contact us at info@salesupward.com.
Your Rights Regarding Personal Information
SalesUpward, as a data processor, respects your rights in relation to your personal information. Our capacity to access personal data processed on behalf of our customers is limited. If you wish to request non-disclosure or specific use of your personal data that differs from its original collection purpose, please contact the relevant customer who submitted your data to our services directly.
Right of Access/Portability
You have the right to access and obtain a copy of your personal data processed by SalesUpward. Upon request, we will provide the following information free of charge:
Purposes of data processing.
Categories of personal data processed.
Recipients of the data.
Storage duration of the data.
Your privacy rights and details on data transfers.
Requests for access can be made by emailing info@salesupward.com. Please include your relevant details. As a customer, you can also access and export your data directly from our website under 'Configuration' > 'Export Contacts'.
Right to Rectification
You may request to amend, update, or complete any missing information we process about you by emailing info@salesupward.com. We reserve the right to correct or delete incomplete or inaccurate data at our discretion. Customers can also update personal data directly on our website under 'Configuration' > 'Company Information'.
Right to be Forgotten & Right to Object
You may withdraw consent to our data processing at any time. If no overriding legitimate interest persists, we will erase your data. Withdraw consent by emailing info@salesupward.com. As a customer, all your data is erased within 30 days of account cancellation. To request erasure of a contact’s data, you can use the 'Configuration' -> 'Unsubscribe emails or domains' feature.
Right of Restriction of Processing
You can request a restriction on the processing of your personal data under certain conditions, such as data accuracy disputes or unlawful processing. Send your request to info@salesupward.com.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Requests for data portability should be sent to info@salesupward.com.
Cookie Usage at SalesUpward
Cookies, small files placed on your device's hard drive by a web server, are employed by our website and services for various functionalities. They enable us to:
Recognize Users on Subsequent Visits: Cookies help in identifying you when you sign in to our website.
Deliver Targeted Content: They assist in presenting content, including advertisements, that aligns with your interests.
Enhance Site Navigation and Service Use: Cookies contribute to improving the quality of your experience on our website and services.
Develop New Features and Functionalities: They aid in creating and testing new aspects of our service.
Conduct Analytics: We use cookies for traffic analysis and statistical evaluation.
You can manage cookie preferences via your browser settings, though this might impact the functionality of certain areas of our website. Here’s how you can adjust settings in various browsers:
Internet Explorer: Tools > Internet Options > Privacy
Chrome: Settings > Show advanced settings > Privacy
Mozilla Firefox: Tools Menu > Options > Privacy Tab
Safari: Preferences > Privacy
Data Security Measures
We prioritize the security of your data, employing contemporary practices outlined in our Security Policy. Your information is securely stored in high-security data centers across multiple locations, adhering to stringent standards and monitored by security personnel round the clock. We use advanced encryption standards (AES) to protect your data, ensuring greater security than typical client-side servers.
Retention of Personal Information
Personal information is retained only as necessary for processing activities, following a standard retention period of 7 years from the date of processing. This policy applies to all users and contacts, regardless of location. We may retain information as needed to provide our services and meet legal obligations, resolve disputes, and enforce agreements.
Opt-Out for Business Profiles
If you wish to opt-out of having your Business Profiles stored or shared, you can do so through our designated opt-out procedure.
Children’s Privacy
Our services are not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware of your child providing us with personal information, please contact us. We will take steps to remove such information from our servers upon discovery.
Updates to Privacy Policy
Our Privacy Policy may be updated periodically. We will inform you of any changes by posting the new policy on this page. Regular review of this policy is recommended. Changes become effective upon posting.
In certain circumstances, we may be required to disclose user data for legal purposes. This Application may provide additional information about specific services or the collection and processing of personal data upon request.
Legal Information and Compliance
In accordance with European Union regulations, this Privacy Policy has been drafted to comply with Directive 95/46/EC, Directive 2002/58/EC as amended by Directive 2009/136/EC concerning Cookies. This policy applies exclusively to SalesUpward's Application.
Our data processing providers, including Cloudflare, Amazon, and Stripe, are all GDPR-compliant.
GDPR Compliance
SalesUpward's approach to GDPR compliance is summarized in the following key points:
Right to Be Informed: We transparently inform users about their data usage.
Right of Access: Users have unrestricted access to their data.
Right of Rectification: Contact us for any data rectification needs.
Right of Erasure: Erasure requests are processed promptly upon contact.
Right to Restrict Processing: We do not process customer or end-user data.
Right to Data Portability: Data exports are available upon request (note: data fragmentation may cause delays).
Right to Object: We address all objections regarding data usage.
Right Against Automated Decision-Making: We do not engage in automated decision-making or profiling.
We do not target children with our services due to the business-to-business nature of our offerings.
Service Providers
To enhance our service, we may engage third-party companies for assistance. These third parties have access to personal information solely to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
Data Processing Addendum (DPA)
For a Data Processing Addendum specific to your company, please contact info@salesupward.com. We will provide the DPA for your review and signature.
Contact Us
For any queries about this Privacy Policy, please reach out to us at info@salesupward.com.
